Pats on the back to…

Tesco in Hexham: my grandma took ill in there yesterday, and the staff were extremely helpful. However, I found it really hard to find an address to email them a ‘thank you’. It’s really, really easy to complain, but people should be encouraged to give positive feedback as well. After a trip to A&E, my grandma is fine. Well done, Tesco.

Discovered Authors: I FINALLY got my full payment from them. I’m delighted to draw a line under this, and I’m assured that I was just one of the few that fell through the cracks (maybe it’s because I’m so thin). And apology would have been nice, but the money I was due is just as welcome!

Royal Mail: after lots of to-ing and fro-ing, I finally got a message to say that they would be paying compensation for the item that they lost. It’s a shame that I’ve had to jump through so many hoops, but I’m glad that they’ve recognised that there was a problem and have tried to rectify it.